Question 1

How long does shipping to the US take?

Accepted Answer

Express is often about 4–7 business days after departure; Economy may take 7–12 depending on consolidation and customs. Actual time varies by goods type.

Question 2

How long to Australia, Japan, UK or Germany?

Accepted Answer

Japan is commonly faster (about 3–6 days express). Australia is often 5–9. UK/Germany often 7–12 business days. Confirm when you get a quote for your parcel.

Question 3

Do you pick up in Ho Chi Minh City?

Accepted Answer

Yes — schedule pickup within our service area or drop off at our warehouse. Timing is confirmed when the order is booked.

Question 4

Is door-to-door available?

Accepted Answer

Yes when you choose a door-to-door option. Last-mile coverage depends on the destination address and carrier.

Question 5

How is the shipping fee calculated?

Accepted Answer

Carriers compare actual weight vs dimensional weight and apply the higher. Fuel, handling and last-mile fees may apply. We quote your real parcel — not a single website flat rate.

Question 6

What do you need for a quote?

Accepted Answer

Photos, weight, dimensions, destination country/city, and a short goods description. Sensitive items need labels/ingredients where customs expects them.

Question 7

Can I ship food or cosmetics?

Accepted Answer

Sometimes — dry packaged food may be accepted on certain lanes; fresh food is usually not. Cosmetics need ingredient labels and may be restricted. We review before booking.

Question 8

What about lithium batteries?

Accepted Answer

Only when allowed under carrier PI rules and destination limits. Share model/specs so we can confirm before sealing.

Question 9

How do I track my shipment?

Accepted Answer

Use the tracking page with your AWB / tracking number once the parcel has departed. We also notify via your registered channel when available.

Frequently asked questions

Shipping & timing